![]() ![]() Go to services again - Start the print spooler.Now again open "Run" - Type “spool” and ok - Go to PRINTERS folder - delete everything in that folder.Type "services.msc" to get Services – Go to “Print spooler” – Right-click and “Stop” the service.Press “Windows key” + “r” to get the “Run” window.I recommend you to perform the following steps to isolate the issue and arrive at a fix: Is the printer connected via USB or wirelessly?.Are you the administrator of the computer?. ![]() Are you attempted to install the drivers form the disk and also from the HP website?.I would like to know the following information to assist you better: You have been fabulous to work with considering your superb technical skills and valuable patience. I understand that you're unable to install the drivers for your HP OfficeJet Pro 8710 All-in-One Printer. HP Instant you for posting on HP Forums, MKazi is at your service.Business PCs, Workstations and Point of Sale Systems.Printer Wireless, Networking & Internet.DesignJet, Large Format Printers & Digital Press.Printing Errors or Lights & Stuck Print Jobs.Notebook Hardware and Upgrade Questions.I was even on the phone with Microsoft tech support since it's not installing the driver and they tried all the above as well with no luck and said to contact HP. I have run through all the options I am aware of. IN control panel, it shows driver unavailable. When I looked in device manager, the printer doesn't show up on the list of printers but as an other device and a WSD printer provider. I know the printer is ok because it connects to the other computers, just not my laptop. I am connecting through my wireless network. I have downloaded the recent software package from HP with no results. I keep getting the message that the printer is installed but the driver is unavailable. I have run Print and Scan doctor, removed all related software, restarted the computer and tried again. I had no difficulty installing it on my desktop or my husband's laptop running Win 10 however, it will not install on my laptop. I am trying to install this printer on my Dell laptop running Win 10. ![]()
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